FOR RENTAL CAR PICKUP

Proof it was already damaged.

Before you drive off, film the car for about three minutes. We timestamp it, verify the location, and send a copy to you and the rental company.

Open the RPA app
100% free. No account needed to start. Works in your browser.
REC 01:42
Scratch · rear wheel
Verified
19 SEP 18:24:07 · FAO ±12m
THE RETURN DESK

The scratch was there before you. Try proving it.

Rental companies charge for damage found at return. If a scratch was already there at pickup, it is your word against theirs. A few photos in your camera roll rarely settle it: they can be questioned, and the company never saw them.

A photo in your gallery
TIMEYour phone’s clock
PLACEOften stripped
CONTEXTJust a close-up
SENTNobody has it
18:24:31
A RentalProof check
TIME18:24:07 GMT+1server
PLACE37.0169 N 7.9650 W ±12m
CONTEXT03:12 walkaround + voice
SENT18:31 → rental desk
HOW IT WORKS

One walk around the car.

About three minutes at the parking bay, before you start the engine.

RP-3F9K → RENTAL DESK
  1. 00:00 · FRONT

    Press record and talk

    Start at the front and walk around slowly. Say what you see out loud.

  2. 01:10 · PASSENGER SIDE

    Tap for a close-up

    Scratch on the wheel? Tap the screen. The photo is added and you can flag it.

  3. 03:05 · DRIVER’S DOOR

    Snap the agreement

    One photo of the paperwork they gave you. The plate is read for you.

  4. 03:20 · SENT

    Send it before you go

    You and the rental company both get the report by email.

WHY IT HOLDS UP

Evidence, not just photos.

TIME

The time comes from our server, not your phone.

The report is stamped with our clock when you send it, so it can’t be backdated.

18:24:07SERVER TIME
PLACE

It records where you were standing.

37.0169° N
7.9650° W
±12 m · Faro Airport
YOUR VOICE

You narrate. We write it down.

01:12Rear wheel on the passenger side, there’s a long scrape on the rim. Already there.
SENT

They get a copy before you drive off.

Delivered to the rental desk
18:31:44 · RP-3F9K-24Q7
THE REPORT

What the rental company receives.

One link with everything: the video, the close-ups you flagged, what you said, and the verified time and place. Keep it for the day they call.

  • VERIFIED
    Time and place, locked when you send it.
  • FLAGGED
    Every scratch you marked, with your own words.
  • DELIVERED
    In their inbox before you leave the lot.
Delivered 18:31:44
FROMRentalProof for Léa MartinTOdesk@algarve-carhire.exampleRECondition at pickup · 03-HX-18
CONDITION AT PICKUP

Toyota C-HR, white

03-HX-18
Condition verified
19 SEP 2026 18:24:07 GMT+1
Faro Airport
37.0169 N 7.9650 W ±12m
WALKAROUND
03:12
FLAGGED DAMAGE2 flagged
Scrape on rear rim
Scrape on rear rim01:12 · 18:25:19
Small dent, driver door
Small dent, driver door02:40 · 18:26:47
WHAT THEY SAID
01:12Rear wheel, passenger side, there’s a long scrape on the rim. That’s already there.
RP-3F9K-24Q71 agreement · 14 close-ups
How it plays out

Three moments RPA is built for

Example
Pickup at Faro airport, 11 pm

A scuff nobody wrote down

The desk is closing and the damage sheet shows nothing. You film the car in three minutes and say "scuff, rear bumper, left side". The rental company gets the report before you leave the car park.

Example
An email two weeks after the return

"Repair: €480"

You reply with the report link. It shows the scuff at pickup, with the server time, the GPS position and a Bitcoin seal anyone can check on opentimestamps.org.

Example
A van for a weekend move

Every panel, on video

Long sides, roof edges, the load area: the walkaround keeps all of it, with your voice describing what you see. Nothing to install, it runs in the browser.

These are illustrative scenarios, not customer reviews. RentalProof gives you strong evidence, not a guarantee of the outcome.

QUESTIONS

Good questions to ask first.

How do I prove a rental car was already damaged?

Record the car’s condition before you drive off, in a way the rental company can’t dispute: a walkaround video, close-ups of each scratch, a verified time and location, and a copy sent to them at pickup. The RentalProof App (RPA) does all of this in about three minutes from your phone.

Is RentalProof free?

Yes, 100% free. No subscription, no paid plan, no card. Filming, the verified report, the copy sent to the rental company and the Bitcoin seal are all included, for as many rentals as you like.

Is a RentalProof report legal proof?

It is strong evidence, not a legal guarantee. The time comes from our server, the location from your phone, and the company receives the report at pickup, so it’s hard to argue they never saw it. You can use it with the rental company, your card issuer, your insurer or a consumer mediator.

Can the photos or the video be changed afterwards?

No, and anyone can check. Every file gets a SHA-256 fingerprint, and those fingerprints are anchored in the Bitcoin blockchain through OpenTimestamps, usually within a few hours. If a single pixel changed, the fingerprint would no longer match. The report offers the proof files for download, and they can be checked on opentimestamps.org without RentalProof.

Do I need an account or an app store download?

No. RPA opens in your phone’s browser and you can start filming straight away. When you send, you confirm your email with a 6-digit code so your copy reaches you. You can also add it to your home screen like an app.

What if there’s no signal in the car park?

Your recording is saved on the phone. The report is sent as soon as you’re back online. The verified time is set when it reaches our server, so send it before you leave if you can.

Which rental companies does it work with?

Any of them. The customer-service emails of the major companies are built in. For others, we look the address up for you, or you type the email printed on your agreement.

What do I do if they charge me for damage at return?

Reply to their claim with your report link. It shows the damage at pickup, with the time, place and your own description, and it shows they received it before you drove off.

Which languages does it speak?

English, French and Spanish. You can narrate in any of the three, and the report opens in the reader’s language.

NO APP STORE NEEDED

Put it on your phone.

Add RPA to your home screen so it’s one tap away at the rental desk.

QR code: rentalproof-app.com/app

On a computer? Scan this with your phone to open RPA there.

Or open it here
IN SAFARI

Tap the Share button

Add to Home Screen
SCROLL DOWN

Tap “Add to Home Screen”

DONE

Open it from your home screen